BOOKING CONDITIONS JUMP TRAVEL 2009
These Booking Conditions and the Important Notes will form the basis of your agreement with Badlands Travel ( Jump Travel Ltd.). They apply only to travel arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you. References in these Booking Conditions to “arrangements” mean such arrangements.
1. Booking and Confirmation
To make a booking, you must complete the online booking form and indicate that you have read and accepted the terms and conditions by ticking the relevant box. You must also make online payments as referred to in clause 2 below. The first named person on the booking will be the party leader and will be responsible for making all payments due to us. He/she must be at least 18, and be authorised to make the booking on the basis of these Booking Conditions by all persons on the booking. By completing the online booking form, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will issue a confirmation email. A binding agreement will come into existence between us when we have received payment of all appropriate sums and we send this email to the party leader. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
If making a booking on the internet, via our web site, you must indicate that you have read and accepted our terms and conditions in order to complete your booking and make a payment.
English Law alone will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must only be dealt by the Courts of England and Wales.
In order to confirm your chosen arrangements, you must pay a deposit (or full payment if booking within 8 weeks of departure). You must also pay all applicable insurance premiums if you wish to purchase the insurance policy we offer.
The balance of the cost of your arrangements (including any surcharge where applicable) is due not less than 8 weeks prior to departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 4 below will become payable.
Payment may be in the form of cash, cheque, bankers draft or by suitable credit card recognised by Jump Travel. A supplement of 1% is levied on all payments made by Visa and MasterCard 3% is levied on payments made by American Express and Diners. No charge is made if you wish to pay by Maestro, Connect,Visa debit,solo or Delta.
3. The Price of Your Arrangements
We reserve the right to amend the advertised prices of arrangements at any time. We also reserve the right to correct errors in both advertised and confirmed prices.
Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.
Once the actual price of your arrangements has been confirmed, no amendment will be made to it unless it is to make a correction to an error, or if our costs change as a result of an increase or decrease in transportation costs or as a result of any changes in the exchange rates which have been used to calculate the cost of your arrangements. Only if the amount of the increase in our costs exceeds 2% of the total cost of your arrangements (excluding insurance premiums and amendment charges), will we make an additional charge. If any additional charge is greater than 10% of the cost of your arrangements (excluding insurance premiums and any amendment charges), you will be entitled to choose one of options (a), (b) and (c) as set out in clause 6 below. If you do not inform us of your choice within 14 days from the issue date printed on our additional charge invoice, we are entitled to assume that you will pay the additional charge.
Any additional charge must be paid with the balance of the cost of the arrangements or within 14 days of the issue date printed on the additional charge invoice, whichever is the later. We will not to levy an additional charge nor make a refund within 30 days of departure.
4.Changes and Cancellation by You
If you need to make any changes to your confirmed arrangements, you must request the change in writing as soon as possible. Whilst we will try to assist, we cannot guarantee that such requests will be met. Where we can meet them, an amendment fee of £10 per person will be payable along with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.
If you or a member of your party needs to cancel your confirmed arrangements, the party leader must immediately advise us in writing sent by recorded delivery post. Your notice of cancellation will take effect when it is received at our offices. As we incur costs from the time we confirm your booking, we will levy the following cancellation charges. The percentage cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges. Insurance premiums and amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.
|PPeriod before departure within which |
written cancellation is received by us
|Cancellation charge per notification |
of person cancelling
|Before 56 days|| ||Deposit only|
|55-29 days|| ||50%|
|28-15 days|| ||90%|
|14 days-departure date or after|| ||100%|
Changing dates or numbers travelling may have to be treated as cancellations and subsequent re-bookings.
Although the above charges apply, we will make efforts to resell your cancelled arrangements. If we are successful in doing so, we will reduce the applicable cancellation charge but in any event to not less than the deposit paid. This however is a service and not an undertaking. You may be able to reclaim these charges (less any applicable excess) under the terms of your insurance policy.
If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure and you pay an amendment fee of £10 and meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers.
We consider adequate travel insurance to be essential. Information about the policy we offer can be found the Important notes sheet. You must have cover at least equivalent to that described. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. If you decide to decline our insurance cover you must sign our insurance indemnity form which will be sent to you at the time of confirmation. Insurance cover will not be effective until we receive payment of premiums in full. Please read your policy and take it with you when you travel.
6. Changes and Cancellation by Us
Because we begin planning the arrangements we offer many months in advance, we must reserve the right to make changes to and correct errors in details both before and after bookings have been confirmed. We must also reserve the right to cancel confirmed bookings. However, we promise we will only cancel your confirmed booking 8 weeks or less before departure where you have failed to make full payment on time or as a result of circumstances outside our control/“force majeure” as defined in clause 7 below.
Most changes are minor but occasionally, we may have to make a “significant change”. In these booking conditions a “significant change” means the following when made before departure; a change of accommodation area for the whole or a major part of your trip, a change of accommodation to that of a lower official classification for the whole or a major part of your trip, a change of UK departure point to one which is more inconvenient for you, a change of outward departure time or overall length of your trip of twelve or more hours, and, in the case of tours, a significant change of itinerary missing out one or more major destination substantially or altogether. All other changes are minor. For the avoidance of doubt, the cancellation of a concert during your trip will not constitute a significant change.
If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:-
(a) (for significant changes) accepting the changed arrangements or
(b) purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
In the event that a concert forming part of your trip is cancelled, we will offer you the opportunity to purchase alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference). We will have no further liability to you.
If we have to make a significant change or cancel 8 weeks or less before departure, subject to the exceptions below, we will pay you the following compensation:
|Period before departure a significant change|
or cancellation is notified to you or your travel agent
|More than 56 days before departure|| ||Nil|
|29-55 days|| ||£10|
|15-28 days|| ||£20|
|0-14 days|| ||£30|
We will not pay you compensation where we make a significant change or cancel more than 8 weeks before departure or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
We will not pay you compensation and the above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time.
We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Very rarely, we may be forced by "force majeure" (see clause 7) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
All tours have been based upon a minimum number of passengers travelling together, and in the unlikely event that this number is not reached, we reserve the right to cancel the tour, offer an alternative date, offer the same date with any relevant supplement or refund all monies paid. We will advise the passenger no later than eight weeks prior to departure if the minimum numbers required for a tour have not been achieved.
7. Force Majeure
In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 8(1) below) as a result of force majeure.
8. Our Liability to You
(1) We promise that your holiday arrangements will be made, performed or provided with reasonable skill and care. This means that we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient and that is the result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing your arrangements. Further, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
(2) We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:
the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or
'force majeure' as defined in clause 7 above.
(3) We limit the maximum amount we may have to pay you for any claims you may make against us.
The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is £50 per person affected unless a lower limitation applies to your claim under this clause or clause 8(4) below.
For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 8(4) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(4) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or on any stay in a hotel, the maximum amount of compensation we will have to pay to you will be limited. The most we will have to pay to you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Montreal Convention for international travel by air , the Athens convention for international travel by sea). Where a carrier or hotel would not be obliged to make any payment to you for any reason under the applicable International Convention or Regulation in respect of a claim or part of a claim, we will not be obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request. In any circumstances in which the carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier; any sums you receive from the carrier will be deducted from any amount due from ourselves.
(5) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure/web site. For exampleany excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
(6) The standards and regulations of the country in which the facts giving rise to your claim or complaint occurred and the promises we make to you about your arrangements, will be used as the basis for deciding whether the arrangements in question were provided with reasonable skill and care.
(7) This clause 8 is intended to set out our obligations to you as an organiser under the Package Travel, Package Holidays and Package Tours Regulations 1992. We will not accept any further or different liability than these Regulations impose. In addition, regardless of any contrary representations made by us, we only promise to use reasonable skill and care as set out above and we do not have any further or different liability to you.
(8) You must tell us and the supplier concerned about your claim or complaint as set out in clause 10 below. If asked to do so, you must transfer to us or our insurers any rights you have against whoever is responsible for your claim or complaint and provide ourselves and our insurers with all co-operation and assistance that may be reasonably required.
(9) We do not accept liability for (1) any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you; (2) any business losses.
9. Complaints and Problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday arrangements whilst away, you must immediately inform our representative and the supplier of the service(s) in question. Any verbal notification must be confirmed in writing as soon as possible. Most problems or complaints can be resolved while you are away, however if you remain dissatisfied, you must write to us within 14 days of your return to the UK giving your booking reference and full details of your complaint. We regret we cannot accept liability for any complaints or claims which do not involve death, personal injury or illness, if you fail to notify the complaint or claim in accordance with this clause.
If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
11. Special Requests and Medical Problems
If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.
If you or any member of your party has any medical problem or disability which may affect your chosen holiday arrangements, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
We may provide you with information( on our web site and/or when you are away) about activities and excursions which are available to purchase through independent suppliers in the area you are visiting. Where we have not agreed to arrange, provide or perform these activities or excursions as part of our agreement with you, subject to these booking conditions, we do not accept any responsibility for them even where we suggest or recommend a particular operator or supplier and/or assist you in any way in booking such activities or excursions.
13. Passports, Visas and Health Requirements
The passport, visa and health requirements applicable at the time of printing to British citizens for the arrangements we offer are shown elsewhere on this web site. Other than British passport holders must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form E111 (details in leaflet T6 referred to above) prior to departure.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
14. Financial Security
Total Payment Protection (topp) Policy cover:
In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Company plc, authorised and regulated by the Financial Services Authority, to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of:
- non-flight inclusive packages commencing and returning to the UK
- the ground handling aspects of packages where the customer is responsible for arranging travel to the destination
offered in this brochure/literature/document/on this website (subject to the terms of the insurance policy), for:
- a refund of such prepayments if customers have not yet travelled, or
- making arrangements to enable the holiday to continue if customers have already travelled, or
- repatriation of customers to the UK
Customers’ prepayments are protected by a topp policy. In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.
15. Accuracy of Prices and Web site details
Important note: the information and prices shown in this web site may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the web site information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us [or your travel agent] at the time of booking.
This web site is our sole responsibility. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.
16. Room Sharing
If you are travelling alone and opt for us to find you a room sharer(s), you will be notified of the availability of a sharer(s) at the time that final balances are due, i.e. eight weeks before departure. If at that time we have not found sharer(s), you will have the option to either upgrade to a single room for which a single room supplement would be payable or cancel your tour arrangements and we will refund in full all monies paid except insurance premiums and amendment charges. If you want to exercise this option to cancel, you must inform in writing six weeks or less before departure.
Jump Travel Concert Ticket and Hotel Package Tours 2009
Important Notes to be read in conjunction with theterms and conditions above.
Excluded from the tour cost
Meals not specifically detailed;
Transport from your hotel to the concert unless specified by us;
Flights to and from the destination
transport to and from the departure airport;
airport parking at the departure airport;
overnight accommodation near the departure airport in the event of early morning departures;
passport and visa fees and any related costs if applicable;
sightseeing tours or excursions detailed as optional;
gratuities to drivers and guides;
laundry, drinks, tips and any other expenses of a personal nature.
Final payment is due not later than 8 weeks prior to travel. You will be invoiced approximately 10 weeks prior. Final payment is due immediately for persons booking 8 weeks or less prior to departure.
No vaccinations are compulsory for this trip unless you visit or transit any country where Yellow Fever is prevalent six days or less prior to departure. In this case, a vaccination certificate must be obtained and carried with you. If you are in any doubt please consult your GP for the most up to date requirements. Further information can be found in the leaflet called Health Advice for Travellers (T8) which is available from BAPS, The Health Publications Unit, Heywood Stores, Manchester Road, Heywood, Lancs OL10 2PZ or telephone 0800-555777.
Passports and Visas
This information applies to British passport holders whose passports were issued in the UK. If your passport was issued elsewhere, or you are a British Subject, or you hold a foreign passport, please contact us to establish whether any restrictions apply.
You will require a valid passport to travel.
Travel delay protection
There are occasions, completely beyond our control, when a flight or other means of transport is delayed. We believe that it is our responsibility to look after you and we will always endeavour to provide meals or refreshments at meal times and overnight accommodation when applicable where these facilities would normally be included in the tour cost.
Badlands Travel offers comprehensive travel insurance at the premiums detailed on the TAG web site via the link on www.badlandstravel.co.uk home page. The main points of cover and limits of liability are:
Missed departure £1,000
Medical Cover £5M
Delayed baggage £100
Passport indemnity £500
Travel delay £100
Personal accident £25,000
Personal liability £2 million
Legal costs/expenses £25,000
There is a link to full policy at BadlandsTravel.co.uk
If you will be providing your own travel insurance then the enclosed insurance indemnity form must be completed and returned with the booking form.
Please note, in the event that a concert forming part of your trip is cancelled, we will offer you the opportunity to purchase alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) but we will have no further liability to you.